Support & FAQs

Welcome to Our Support Center

At Monika's Foods, we are committed to providing exceptional customer service. If you have any questions, need assistance, or require further information about our products, please don't hesitate to reach out.

Contact Us

  • Email: monikasfoods@gmail.com
  • Phone: +91 9667165533
  • Address: Monika's Main Office, Surat.

Common Issues

  1. Order Status

    • Track your order status through your account dashboard.
    • For any issues, contact our support team with your order number.

  2. Shipping Information

    • Standard shipping takes 3-5 business days.
    • Expedited shipping options are available at checkout.

  3. Returns and Refunds

    • We offer a 30-day return policy on unopened products.
    • Refunds are processed within 7-10 business days after receiving the returned item.

How to Reach Us

  • Email Support: For detailed inquiries and support requests, email us at hirengajera8686@gmail.com. Our team typically responds within 24 hours.
  • Phone Support: Speak directly with our customer service representatives by calling +91 90990 28686
  • Live Chat: Get immediate assistance through our live chat feature available on our website during business hours.

FAQs Page Content

Frequently Asked Questions

1. What types of pickles do you offer?

  • We offer a wide variety of pickles including Amla Murabba Pickle, Chatpata Lemon Pickle, Date Pickle, Green Chilli Pickle, Khatta Meetha Lemon Pickle, Mango Chunda Pickle, Methi Dana Magic Pickle, Punjabi Mango Pickle, and Banarasi Red Chilli Pickle.

2. How do I place an order?

  • Browse our selection of pickles and ready-made food packets on our website. Add your desired items to the cart, proceed to checkout, and follow the prompts to complete your purchase.

3. What payment methods do you accept?

  • We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

4. How can I track my order?

  • After your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s site.

5. What is your return policy?

  • We offer a 30-day return policy for unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

6. How do I prepare the ready-made food packets?

  • Our ready-made food packets are designed for quick and easy preparation. Simply follow the instructions on the packet for heating and serving.

7. Can I modify or cancel my order?

  • Orders can be modified or canceled within 24 hours of placement. Please contact our support team as soon as possible to make any changes.

8. Do you offer international shipping?

  • Currently, we ship within the United States. We are working on expanding our shipping options to include international destinations in the future.

9. Are your pickles made with natural ingredients?

  • Yes, all our pickles are made with natural ingredients to ensure the highest quality and best taste.

10. How can I contact customer support?

  • You can reach our customer support team via email at hirengajera8686@gmail.com, by phone at +91 90990 28686, or through our live chat feature on the website.